Basic Network Troubleshooting

Type Logo - Smaller III                                                                

Verify if only ONE or ALL computers are having problems connecting to the Internet

Case 1- Only one computer cannot connect

a)   Verify that network cable is properly connected to computer (There should be a green/yellow light on Network card)

b)   Restart computer

c)   If not using cables, check that you are connected to your wireless network by selecting [Your] SSID (Wireless Identifier)

(If still having problems) call number below

Case 2- All Computers are having problems connecting

a)   Verify that router and modem have power and all that cables are properly connected

b)   Verify that lights on modem and router are solid green

c)    Reset Cable/DSL modem (Wait 1 minute until lights are solid green)

d)   Reset router (unplug wait 3 seconds and reconnect)

e)    Restart computers

(If still having problems)

Call your Service Provider to verify if they are experiencing network difficulties

(If ISP reports no problems) call our numbers below

Absolute PC Solutions
Tel: 647 288-2882
Cell: 416 897-993